Audinate Email Whitelist Instructions

Manually Add to Safe List

1. – Click gear the icon on the top right.
2. – Select Options in the drop down list.
3. – On the Options page under Preventing junk email click Safe and blocked senders
4. – Click the link Safe senders on the next page.
5. – Enter the email address [email protected] (and any other relevant emails listed above) in the text box.
6. – Click Add to list
7. – Audinate will now be added to your list of Safe senders
8. – Emails added to your Safe senders will not be delivered by mistake to your Junk folder.

AOL Webmail

To make sure our email gets delivered to your AOL Inbox- Please complete these two steps…

If you find Audinate in your spam folder:

1. Right click the email.
2. Click “Not spam” in the resulting list.

Add [email protected] (and any other relevant emails listed above) to your Address Book:

1. – Open the email from Audinate
2. – Click the show details link next to Audinate in the From field.
3. – Move your mouse over or tap [email protected] (and any other relevant emails listed above) to show the menu.
4. – Click or tap Add contact in the menu displayed.
5. – Add Audinate to the name fields
6. – Click Add contact

Email from that Domain will now be delivered straight to your Inbox.

Comcast

Please log into your Xfinity account and select your Comcast webmail:

1. Should you find an email from Audinate in your spam folder:
2. Open the email.
3. Click the   Spam (not spam) icon on the top toolbar.

Next please, add Audinate to your address book:

[email protected] (and any other relevant emails listed above)

+ Add to Address Book

1. 1. – Please open the email from Audinate.
   2. – Click on the button at the top left of the email that allows you to edit the contact.
   3. – That will open your edit contact screen.
   4. – Then click Save and you’re all done.

EarthLink

If you are not receiving email at EarthLink, there are two actions you can take.

1. – Check Suspect Email folder
2. – Add Audinate to your address book.

With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.

Suspect Email Folder:

1. – While in the Suspect Email folder, if you see Audinate…
2. – Select the Move to Inbox and Add Contact option from the drop down menu.
3. – This will add [email protected] (and any other relevant emails listed above) to your Address Book for future email delivery assurance.

Address Book Inclusion:

1. – Open the email.
2. – Click Add to Address Book in the email header.
3. – Use the Address Book Editor to verify the sender’s contact details and click save.
4. – Fill in [email protected] (and any other relevant emails listed above) as the email address of the sender.
5. – Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.

AT&T

AT&T no longer maintains their own inbox.

Instead you can find your AT&T emails at Att.Yahoo.com

Please follow the Yahoo instructions for whitelisting an ATT.net email address.

Click or Tap here, to scoll to the Yahoo instructions…

Mozilla Thunderbird

Please open your Thunderbird email client:

If an email from Audinate appears in your Junk Folder:

Please mark that message as Not Junk.

Next, please add Audinate to your Address Book:

1. – Click the Address Book button.
2. – Make sure the Personal Address Book is highlighted.
3. – Click the New Contact button.
4. – Under the Contact tab, copy and paste the “From” address, [email protected] (and any other relevant emails listed above) into the email text box.
5. – Click OK.

Security Software

Norton AntiSpam

This problem may happen if [email protected] (and any other relevant emails listed above) is accidentally added to the Blocked List.

To remove the [email protected] (and any other relevant emails listed above) from the Blocked List:

1. – Start your Norton product.
2. – Click Settings.
3. – Depending on your Norton product, do one of the following:

For Norton 360:

1. In the Settings window, under Detailed Settings, click AntiSpam.
2. On the Filter tab, next to Blocked List, click Configure.

For Norton Internet Security:

1. In the Settings window, on the Network tab, click Message Protection.
2. Under AntiSpam, next to Blocked List, click Configure.
3. – In the Blocked List window, select the item that you want to remove, and then click Remove.
4. – Click Apply, and then click OK.
5. – If you do not find [email protected] (and any other relevant emails listed above) in the Blocked list, go to next step.

To add [email protected] (and any other relevant emails listed above) to the Allowed List:

1. – Start your Norton product.
2. – Click Settings.
3. – Depending on your Norton product, do one of the following:

For Norton 360:

• In the Settings window, under Detailed Settings, click AntiSpam.
• On the Filter tab, next to Allowed List, click Configure.

For Norton Internet Security:

1. In the Settings window, on the Network tab, click Message Protection.
2. Under AntiSpam, next to Allowed List, click Configure.
3. – In the Allowed List window, click Add.
4. – In the Add Email Address window, from the Address Type drop-down, select the address type.
5. – Add [email protected] (and any other relevant emails listed above), and then click OK.
6. – In the Allowed List window, click Apply, and then click OK.

McAfee Products

While McAfee has removed spam protection in the latest Anti-Virus software- You may still have a version that offers spam filtering.

There you can see various settings. You can change the spam protection level, change filter settings, etc.

1. In order to add Audinate to the friends whitelist, please open McAfee and click on Web & Email Protection.
2. Then click on Anti-Spam
3. Click on Friends list
4. – Please add [email protected] (and any other relevant emails listed above) to your “Friends List” to always allow emails from Audinate.

Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

1. – Add the Audinate to the list of Approved Senders.
2. – Decrease the Spam Email Filter Strength.

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders:

1. – Open Microsoft Outlook.
2. – Click the Spam Mail folder then select the legitimate email detected as spam.
3. – Click Approve Sender on the toolbar.
4. – Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength:

1. – Open Microsoft Outlook.
2. – Click Trend Micro Anti-Spam then click Settings.
3. – On the Spam Filter tab, move the slider bar to select a lower filter strength.
4. – Click OK to save your settings.

Spam Filters

Cloudmark SpamNet

Cloudmark filters email based on content footprints. To assure our email has not been mis-identified as spam:

1. – Select Cloudmark | Options… from the Cloudmark SpamNet toolbar in Outlook.
2. – Click Advanced.
3. – Go to the Whitelist tab.
4. – Click the Add button.
5. – Type: [email protected] (and any other relevant emails listed above)
6. – Click OK.
7. – Click OK.
8. – Click Yes.
9. – Click OK.

SaneBox

Sanebox is not a filter, but a filtering system trained by you.

1. – Open your Webmail or Gmail where you use SaneBox.
2. – Open your @SaneLater folder.
3. – If you find an email from Audinate or an email from [email protected] (and any other relevant emails listed above) in @SaneLater…
4. – Please drag my email to your Inbox folder.
5. – By doing this you will always get our great content in your Inbox from now on!

Spam Assassin

Spam Assassin is usually administered by your server admin. Please contact your admin and request that he or she:

1. – Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
2. – whitelist_from [email protected] (and any other relevant emails listed above)
3. – Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

Barracuda Networks

Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders.

Whitelist Quarantined Senders:

1. – Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
2. – Locate the email from Audinate and the sender email address [email protected] (and any other relevant emails listed above) that you do not want quarantined in the future. Click on the word “Whitelist,” which is in green print to the right of the email title. This will open your list in a web browser.
3. – Click the box to the left of the email that you would like to whitelist. At the top of the page, click “Whitelist.” Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains:

1. – Open your web browser. Navigate to your company’s Barracuda firewall homepage.
2. – Click on the Block/Accept tab.
3. – Choose “Sender Domain Block/Accept.” Enter the Domain name from [email protected] (and any other relevant emails listed above) to whitelist. For example, you can enter aol.com to allow all AOL addresses.
4. – You may enter a comment to remind you why you allowed this Domain. Click “Add.”
5. – Click your mouse on the “Email Sender Block/Accept” tab. Enter the email address of an individual sender that you want to whitelist, such as “[email protected] (and any other relevant emails listed above)“
6. – Include a comment. Click “Add.” In the future, Barracuda will not block emails from this sender.

Most Used Spam Filters

SPAMfighter

Highlight the email from Audinate with the email address [email protected] (and any other relevant emails listed above) to Whitelist.

Click “More” in the SPAMfighter Toolbar and select “Whitelist”.

Here you can choose if you want to Whitelist the email address [email protected] (and any other relevant emails listed above) or the whole Domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

1. – Click “More” in the SPAMfighter toolbar.
2. – Then “Options”
3. – Then “Filter settings”
4. – Then “Blacklists & Whitelists”
5. – Then “Whitelist email address”
6. – Then “Import”.
7. – Select your ‘Address Book’ and click on “Check all”
8. – Click “Add”
9. – Click “Apply”

If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please go to:

1. – Click More” in the SPAMfighter toolbar.
2. – Then “Options”
3. – Then “Filter settings”
4. – Then “Blacklists & Whitelists”

Mail Washer

1. – Click Tools, then Blacklist & Friends.
2. – Click Add… on the right, the Friends list side.
3. – Make sure Plain email address is selected.
4. – Type: [email protected] (and any other relevant emails listed above)
5. – Click OK.
6. – Click OK.

ChoiceMail

1. – Open ChoiceMail
2. – Click on the Senders tab
3. – Choose “Approve another Sender”
4. – Type in the sender email address [email protected] (and any other relevant emails listed above)
5. – Click on OK

Spam Sleuth

1. – Select File, then Configure.
2. – Go to the Friends category.
3. – Make sure Active is checked.
4. – Type: [email protected] (and any other relevant emails listed above) on a line by itself in the entry field.
5. – Click OK.

Audinate is in no way associated with any of the brands, websites or applications quoted here. All Trademarks ® are the property of their respective owners.

Sending IP Addresses

IP addresses used by Hubspot, Audinate’s marketing email service provider.

167.89.107.125
167.89.107.127
167.89.107.129
167.89.107.136
167.89.31.152
167.89.31.153
167.89.31.154
167.89.31.155
167.89.31.156
167.89.31.157
167.89.31.158
167.89.31.159
192.254.127.100
192.254.127.101
192.254.127.102
192.254.127.103
192.254.127.104
192.254.127.105
192.254.127.106
192.254.127.107
192.254.127.108
192.254.127.109
192.254.127.110
192.254.127.111
192.254.127.112
192.254.127.113
192.254.127.114
192.254.127.115
192.254.127.116
192.254.127.117
192.254.127.118
192.254.127.119
192.254.127.120
192.254.127.121
192.254.127.122
192.254.127.123
192.254.127.124
192.254.127.125
192.254.127.126
192.254.127.127
192.254.127.96
192.254.127.97
192.254.127.98
192.254.127.99
198.37.146.104
198.37.146.105
198.37.146.106
50.31.44.110
50.31.44.111
50.31.57.60
52.200.40.144
52.200.89.15
52.44.86.138
52.45.155.118
52.45.235.221
52.5.15.199
52.54.103.199
52.54.88.164
52.55.208.120
52.55.6.107
54.174.52.136
54.174.52.137
54.174.52.180
54.174.52.181
54.174.52.226
54.174.52.227
54.174.52.5
54.174.52.92
54.174.52.93

Audinate.com sending IP address:
159.65.99.91

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